Shipping policy
Shipping Policy
Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Custom or bulk orders may require additional processing time.
Shipping Destinations
We ship worldwide to most countries and regions, including North America, Europe, the United Kingdom, Oceania (Australia, New Zealand), and Asia. We do not ship to PO Boxes, APO/FPO addresses, or freight forwarders unless otherwise stated. If we are unable to ship to your location, we will contact you before processing the order.
Shipping Methods & Timeframes
| Region | Method | Estimated Delivery |
|---|---|---|
| United States / Canada | Standard | 7–15 business days |
| United States / Canada | Express | 3–7 business days |
| Europe / UK | Standard | 10–20 business days |
| Europe / UK | Express | 5–10 business days |
| Australia / Oceania | Standard | 12–25 business days |
| Asia & Rest of World | Standard | 10–30 business days |
All delivery times are estimates and begin once the order has shipped. Remote areas may take longer.
Shipping Costs
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All shipping rates are calculated at checkout based on package weight and destination.
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Both Standard and Express options are shown at checkout so you can choose the best balance of speed and cost.
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We do not currently offer free shipping; bulk or wholesale orders may qualify for a customized freight quote — contact us for details.
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can track your package on the carrier's website. If you do not receive tracking information within 5 business days, please contact us.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or VAT. These charges are the responsibility of the customer and are not included in the product or shipping price.
Lost, Damaged, or Stolen Packages
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Lost: If your package has not been delivered within 30 days (domestic) or 60 days (international) of shipment, contact us and we will open an investigation with the carrier.
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Damaged: Report shipping damage within 7 days of delivery with photos of the packaging and product.
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Stolen: We are not responsible for packages stolen after the carrier confirms delivery to the provided address. Please ensure a secure delivery location.
Delays: Delivery times may be affected by weather, carrier delays, customs clearance, holidays, or other circumstances beyond our control. We are not liable for such delays.
