Refund policy

Return & Refund Policy

At Ti-meda Tech, we stand behind the quality of our titanium fasteners and bolts. If you are not satisfied with your purchase, please review our return and refund policy below.

Order Cancellation

  • Before shipment: Orders can be canceled or modified free of charge within 2 hours of placing the order, or before a tracking number is generated. Contact us immediately at taimeida2025@163.com.
  • After shipment: Once the order has shipped, cancellations are not accepted. You may request a return according to the policy below.

Return Window 

We accept returns within 30 days of delivery.

Return Conditions

To be eligible for a return:

  • Items must be unused, uninstalled, and in the same condition as received.
  • Items must be in the original packaging with all accessories, labels, and documentation included.
  • Custom orders, special sizes, or bulk orders are not eligible for return unless defective.

Return Types

Quality Issues / Defective Items
If you receive defective, damaged, or incorrect items, please contact us within 7 days of delivery with clear photos or videos. We will: offer a full refund, or send a replacement free of charge, or offer a partial refund based on the issue. Return shipping for quality issues will be covered by us.

Non-Quality Issues (Wrong Size Ordered, Changed Mind, etc.)

  • Items must be unused and in original packaging.
  • The customer is responsible for return shipping costs.
  • No restocking fee will be charged.
  • Refund will be issued to the original payment method within 5–10 business days after we receive and inspect the return.

Non-Returnable Items

  • Used or installed bolts/fasteners
  • Custom-cut, custom-coated, or special-order items
  • Gift cards and promotional giveaways
  • Items purchased from unauthorized resellers

Refund Process 

  1. Contact us at taimeida2025@163.com with your order number and reason for return.
  2. Our team will review your request within 1–2 business days.
  3. If approved, we will provide a Return Merchandise Authorization (RMA) number and return instructions.
  4. Ship the item back using a trackable shipping service.
  5. Once received and inspected, your refund will be processed within 5–10 business days.

Refused Deliveries: If you refuse a delivery without a valid reason (such as severe shipping damage), you will be responsible for all shipping costs and a handling fee may be deducted from your refund.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.